Refund & Cancellation Policy

1. Overview

This policy explains when and how you can get a refund for money added to your Maharshi Astro Wallet. It is issued by Way2news Pvt Ltd and forms part of our Terms & Conditions. Maharshi Astro offers a prepaid, pay-per-minute digital service; there are no subscriptions, so there is nothing to cancel on a recurring basis.

2. Consumed wallet balance

Wallet balance that has been used for consultations is non-refundable, because the service has already been delivered in real time. Disagreement with an Astrologer’s reading or prediction is not a ground for a refund, as astrological guidance is interpretive by nature (see our Disclaimer).

3. Unused wallet balance

• You may request a refund of unused paid Wallet balance within 30 days of the date of the recharge.
• The refund is made to the original payment method (the “source”). Payment gateway charges levied on the original transaction, if any, will be deducted from the refund amount.
• Where several recharges are available, balance is treated as used from the oldest recharge first.
• Free minutes, promotional credits and cashback are not refundable and have no cash value.
• After 30 days from recharge, unused balance remains available in your Wallet for future consultations but is no longer refundable.

4. Payment debited but Wallet not credited

If money is debited from your bank account, card or UPI but your Wallet is not credited, the payment gateway will usually reverse it automatically. If it is not reversed, or you report it to us with the transaction ID, we will either credit your Wallet or refund the amount to the source within 5–7 working days, as you prefer. The time for the amount to reflect depends on your bank.

5. Chat failure due to a technical issue

If a paid chat fails, disconnects or the Astrologer does not respond because of a technical problem on our side, we will credit back the minutes charged for the affected period to your Wallet. Report the issue through Help & Support in the App within 7 days of the chat; verified credits are processed within 48 hours. If you prefer, the credited amount can instead be refunded to the source within 5–7 working days.

Credits are not given for interruptions caused by your own network, device or by ending the chat yourself.

6. Duplicate or erroneous charges

If you are charged twice for the same recharge, or charged an amount different from the one shown at checkout, the excess will be refunded to the source within 5–7 working days of verification.

7. How to request a refund

1. In the App: go to Profile → Help & Support → Payments & Refunds, choose the transaction and submit your request; or
2. By email: write to support@maharshiastro.in from any address with your registered mobile number, the transaction ID, the date and amount, and the reason for the refund.

We acknowledge refund requests within 24 hours and communicate our decision within 3 working days. Approved refunds are initiated immediately and credited to the source within 5–7 working days.

8. Misuse

We may decline refund requests that involve abuse of offers, multiple accounts, fraudulent payments or chargebacks raised for services already received, as described in our Terms & Conditions.

9. Contact and escalation

If you are not satisfied with the resolution of your refund request, you may contact our Grievance Officer:

Vijay Kumar, Grievance Officer
Way2news Pvt Ltd
1st Floor, H.No. 8-2-293, Plot No. 499, Road No. 36, Jubilee Hills, Hyderabad, Telangana – 500033, India
Email: support@maharshiastro.in
Phone: +91 63001 20387 (9:00 AM – 9:00 PM IST, Monday to Sunday)