Terms & Conditions

1. About these Terms

These Terms & Conditions (“Terms”) govern your use of the Maharshi Astro mobile applications for Android and iOS (the “App”), this website and the astrology consultation services offered through the App (together, the “Services”). The Services are owned and operated by Way2news Pvt Ltd, a Private Limited Company having its registered office at 1st Floor, H.No. 8-2-293, Plot No. 499, Road No. 36, Jubilee Hills, Hyderabad, Telangana – 500033, India (“Maharshi Astro”, “we”, “us” or “our”).

By downloading the App, creating an account or using the Services, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy and Disclaimer. If you do not agree, please do not use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

2. The Service

Maharshi Astro is a technology platform that connects users with independent astrologers (“Astrologers”) for live, text-based consultations on Vedic astrology and related subjects. Consultations are available only through the App. This website provides information and does not offer chat, login or consultations.

Astrologers are independent practitioners who have been screened by us. The guidance they give is their own. Astrology is a traditional belief system; readings are for guidance only and are not a substitute for professional medical, legal, financial or psychological advice. Please read our Disclaimer.

3. Eligibility

• You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Services.
• If you ask about a minor (for example, a child’s horoscope), you confirm that you are that minor’s parent or lawful guardian.
• We may refuse or suspend the Services to anyone who has previously been suspended or who breaches these Terms.

4. Account creation and security

• You create an account using your Indian mobile number, verified by a one-time password (OTP) sent by SMS.
• You must provide accurate information and keep your mobile number and device secure. You are responsible for all activity on your account.
• Each person may hold only one account. Accounts are personal and may not be sold, shared or transferred.
• Tell us immediately at support@maharshiastro.in if you believe your account has been used without your permission.

5. Wallet and payments

• Paid consultations are charged from a prepaid in-app wallet (“Wallet”). You add money to the Wallet by buying a recharge pack in Indian Rupees through our payment gateway partner. Available packs are listed on our Pricing page.
• GST and other applicable taxes are charged as per law and shown before you pay.
• Wallet balance is not a bank account, does not earn interest, cannot be withdrawn as cash (except as refunds under our Refund & Cancellation Policy) and cannot be transferred to another user.
• Payments are processed by RBI-regulated payment aggregators. We do not collect or store your card, UPI PIN or net-banking credentials.

6. Per-minute billing

• After any free minutes, consultations are billed at ₹5 per minute, unless a different rate is clearly shown in the App before the chat begins.
• Billing is per minute. A minute is charged when it begins, and a started minute is counted as a full minute.
• Your Wallet balance and a per-minute timer are shown throughout the chat. When your balance is exhausted, the chat ends automatically. You will not be charged beyond your available balance.
• You may end a chat at any time; billing stops at that moment.
• We may change prices from time to time. New prices are shown in the App before they take effect and never apply to a chat already in progress.

7. Free minutes for new users

• New users receive 5 free minutes of consultation, once per user. Free minutes are linked to your verified mobile number and device.
• Free minutes have no cash value, cannot be transferred and are not refundable.
• Creating multiple accounts, using multiple or temporary mobile numbers, resetting devices, or any other method to obtain free minutes more than once is prohibited. We may withdraw free minutes, recover amounts, or suspend or terminate accounts involved in such misuse.
• We may change or end the free-minutes offer at any time for future users.

8. User conduct

While using the Services you agree not to:

• use abusive, obscene, threatening, defamatory or hateful language, or harass any Astrologer;
• share or request phone numbers, social-media handles, bank details or any other means of contact to take a consultation outside the App;
• impersonate another person or provide false birth or identity details with intent to mislead;
• use the Services for any unlawful purpose, including to seek guidance on harming yourself or others;
• record, publish or commercially use the content of consultations without the consent of the Astrologer;
• attempt to hack, reverse-engineer, scrape or disrupt the App, or use bots or automated means to access it;
• initiate chargebacks for consultations you have received, or otherwise abuse the payment or refund process.

9. Astrologer conduct

All Astrologers agree to our code of conduct. Astrologers must:

• treat users with respect and keep their information confidential;
• give guidance honestly and not make guarantees of specific outcomes;
• never use fear, threats or superstition to pressure users, and never insist on the purchase of remedies, gemstones, pujas or other products;
• not ask users for personal contact details, money or payments outside the App;
• not give medical, legal or financial instructions, and advise users to consult a qualified professional where appropriate.

If an Astrologer breaches this code, please report it through the App or to support@maharshiastro.in. We investigate every report and may suspend or remove Astrologers.

10. Chat content

You remain responsible for the information you share in a consultation. We store chat content to provide the Services, resolve disputes, ensure safety and quality, and comply with law, as described in our Privacy Policy. We may review chats when investigating a complaint or a suspected breach of these Terms.

11. Intellectual property

The App, this website, the Maharshi Astro name and logo, and all software, design, text and graphics are owned by or licensed to Way2news Pvt Ltd and are protected by Indian and international intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the App for its intended purpose. You may not copy, modify, distribute, sell or create derivative works from any part of the Services without our written permission.

12. Third-party services

The Services rely on third parties such as payment gateways, SMS/OTP providers, cloud hosting providers and app stores. Your use of those services may also be governed by their terms. We are not responsible for failures or delays caused by third-party services beyond our reasonable control, but we will help you resolve any issue affecting your payment or Wallet.

13. Disclaimers and limitation of liability

• The Services are provided on an “as is” and “as available” basis. We do not guarantee that the App will be uninterrupted or error-free.
• Astrological guidance is based on traditional beliefs and the Astrologer’s interpretation. We do not guarantee its accuracy or any particular result, and any decision you take based on a consultation is your own responsibility.
• To the maximum extent permitted by law, Way2news Pvt Ltd will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, data or goodwill arising from your use of the Services.
• Our total liability to you for any claim relating to the Services is limited to the amount you paid to us in the three (3) months before the event giving rise to the claim.

Nothing in these Terms limits any right you have as a consumer under the Consumer Protection Act, 2019 that cannot be limited by contract.

14. Indemnity

You agree to indemnify Way2news Pvt Ltd and its officers and employees against claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.

15. Suspension and termination

You may stop using the Services and delete your account at any time (see Account & Data Deletion). We may suspend or terminate your account, with or without notice, if you breach these Terms, misuse offers or payments, or if required by law. On termination for breach, unused free minutes are forfeited; any refund of paid Wallet balance is handled under our Refund & Cancellation Policy.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the section below on grievance redressal, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

17. Grievance redressal

For any complaint about the Services, please first contact our support team at support@maharshiastro.in. If your complaint is not resolved, you may write to our Grievance Officer:

Vijay Kumar, Grievance Officer
Way2news Pvt Ltd
1st Floor, H.No. 8-2-293, Plot No. 499, Road No. 36, Jubilee Hills, Hyderabad, Telangana – 500033, India
Email: support@maharshiastro.in
Phone: +91 63001 20387 (9:00 AM – 9:00 PM IST, Monday to Sunday)

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date and, for material changes, notified in the App. Continued use of the Services after changes take effect means you accept the updated Terms.